To protect the privacy and personal information rights of users of this Website and to regulate the processing of personal information, Chengdu Empsun Medical Co., Ltd. strictly formulates this Personal Information Protection Policy in accordance with the relevant laws and regulations of the People's Republic of China, including the Personal Information Protection Law of the People's Republic of China and the Cybersecurity Law of the People's Republic of China, taking into account the operation and service scenarios of this Website (including both domestic and international versions).
This Policy is intended to clearly inform you of the rules governing the collection, use, storage, disclosure, protection of your personal information, and your lawful rights. By accessing, browsing, or using any services of this Website, you acknowledge that you have read, understood, and agreed to all contents of this Personal Information Protection Policy.
1.1 This Policy applies to all users accessing the global official website operated by Chengdu Empsun Medical Co., Ltd. (hereinafter referred to as “we,” “us,” “our,” or the “Company”), including users within China and international users overseas.
1.2 This Policy applies only to personal information processing activities conducted in connection with the operation of this Website and does not apply to any third-party websites, platforms, or services.
2.1 We strictly follow the principles of voluntariness, necessity, and data minimization when collecting user information. We do not forcibly collect or secretly obtain users' personal information.
2.2 All personal information collected through this Website is voluntarily provided by users. The "Contact Us" inquiry function does not require mobile verification codes and involves no mandatory authorization or compulsory information collection.
2.3 If you do not voluntarily submit any personal information, we may only obtain anonymous access data and will be unable to identify your personal identity.
3.1 Personal Information Voluntarily Submitted by Users (Inquiry and Contact Scenarios)
We collect information voluntarily provided by you only when you use the "Contact Us" inquiry function, including your phone number, email address, inquiry details, and other text information that you choose to provide.
We use the information collected from users solely for the following lawful purposes and will not use it beyond the stated scope:
4.1 Responding to user inquiries, replying to messages, addressing questions related to medical products and after-sales services, and conducting business communications;
4.2 Verifying user requirements and providing relevant medical product information, after-sales support, documentation, and related services;
4.3 Analyzing Website access data to optimize Website pages, product presentations, user experience, and functional improvements;
4.4 Maintaining Website and network security and preventing malicious access, cyberattacks, harassment, and other improper activities;
4.5 Complying with applicable laws, regulations, regulatory requirements, and lawful record-retention obligations.
5.1 Retention Period: We retain user information only for the minimum period necessary to achieve the purposes described above. After business communication is completed or consultation services are terminated, user information will be de-identified, anonymized, or archived as appropriate. Where laws or regulations require retention, information will be retained for the legally prescribed period.
5.2 Security Measures: We have established comprehensive Website data security management systems and employ technical encryption, access controls, backend protection measures, and regular security inspections to protect personal information from unauthorized disclosure, loss, alteration, or misuse.
5.3 Internal Controls: Only authorized personnel may access user inquiry information. We strictly enforce confidentiality obligations and prohibit employees from accessing, exporting, disclosing, or selling user personal information without authorization.
6.1 We do not sell, lease, or provide your personal information to any third-party company, organization, or individual in exchange for compensation.
6.2 We will not proactively disclose your personal information to external parties without your explicit consent.
6.3 We may disclose user information only under the following lawful circumstances:
(1) When required by applicable laws and regulations or pursuant to lawful requests, orders, or directives from judicial authorities or regulatory agencies;
(2) When reasonably necessary to protect the lawful rights and interests of the Company, users, or the public, including the handling of cyber infringements, malicious attacks, or other unlawful activities.
7.1 Right to Be Informed: You have the right to understand the specific rules and scope regarding our collection and use of your personal information.
7.2 Right to Rectification: You have the right to request correction of inaccurate or incomplete information submitted through inquiries or messages.
7.3 Right to Deletion: You may contact us at any time to request the deletion of the personal information and contact details you have submitted.
7.4 Right to Withdraw Consent: You may withdraw your consent to this Personal Information Protection Policy at any time. Upon withdrawal, we will cease processing your personal information to the extent required by applicable law; however, such withdrawal will not affect the legality of processing activities conducted prior to the withdrawal.
This Website may contain links to third-party websites or provide access to third-party tools and services. Such third-party platforms operate independently and maintain their own privacy policies. We assume no legal responsibility for the information collection or processing practices of third-party platforms. Users accessing third-party services are responsible for reviewing and complying with the privacy policies of such third parties.
We reserve the right to amend this Personal Information Protection Policy from time to time in response to changes in laws and regulations, business operations, or service optimization needs. Updated versions of this Policy will be prominently published on the Website and will become effective immediately upon being posted. Continued use of the Website after publication of the updated Policy constitutes acceptance of the revised terms.
If you have any questions, complaints, deletion requests, or inquiries regarding this Personal Information Protection Policy or the processing of your personal information, you may contact us through the "Contact Us" channel available on this Website.
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